Documill Dynamo - In Detail

Companies are increasingly using one-to-one communication as the default way how they interact with their customers because "same message works for all" does not work anymore.

The biggest challenge for these one-to-one communicating companies is how to continuously communicate with relevant content without compromising the quality of personalized contact. And how to do this cost effectively in large volumes, serving multiple different distribution channels and ensuring that created content is automatically stored for later retrieval and auditing needs.

Documill Dynamo is solution answering to this challenge. It can be used to compose, format, personalize, and distribute document centric content to support physical and electronic customer communications and improve the customer experience.

Typical use cases for Documill Dynamo

• Structured output
  • These documents are typically produced in very large volumes in batch runs for printing and/or digital archiving. The production process is scheduled and consistently formatted. Documents are sent as part of a service relationship like phone bills, account statements, confirmation/change letters.
• Interactive output
  • Combines custom content with preset (template) structure where system users match variable customer data with structured forms or templates. This results to an automated, more individualized output for one-to-one communication needs.
  • Examples of interactive documents are customer correspondence letters, custom-negotiated documents like offers, contracts, agreements and group insurance policies.
• On-demand output
  • Document creation process is triggered by a request that may come from the Web, fax, phone, email, transactional systems, or enterprise applications.
  • On-demand output is required, usually to confirm/complete a transaction, and/or get an achievable proof of the transaction. Significance of on-demand capability is increasing because growing number of on-line services like online store order confirmations and warranty certificates, phone records or time table printouts to pfd format or insurance policy summaries.
• TransPromo
  • A concept that often requires changes in current document output solutions. The main idea is to effectively combine structured output content, and populates previously unused space of document templates with highly targetted embedded advertising messages.