Documill Dynamo - Use Case

eServices Driving On-Demand Output

Typical On Demand Document Output Related Use Cases

Electronic delivery of statements, online customer self-service events, and e-transactions of all types are rapidly gaining popularity. Do customers who use your call center get the same content as they would over the Web, or at a branch office? It is self-evident that the customer experience is defined by what content you send to them - whether via print mail or via online channels.

As a direct consequence, as part of their on-line channel companies need to support on-demand document output services like:

Ad hoc correspondence like order confirmations or itineraries
Marketing material generation based on customer profile like on-demand catalogues or price lists
Personalized information requests like time tables for user specified routes

Can your infrastructure support content delivery in real time to meet these customer requirements?

Documill Dynamo for On-Demand Output

On demand output seeks to drive the level of human interaction to zero. Are your customer communication processes capable of managing the next generation on-demand challenges?

Process efficiency and content integrity can only be achieved through process automation and much stronger integration of inbound and outbound channels. Stronger process automation is needed to improve personalization and multi-channel delivery. Customers will expect output delivered to a number of channels and devices simultaneously - and on demand.<7p>

Documill Dynamo supports key features required to establish on-demand output processes:

Integration API to workflow processes to create, compose and review the document templates
SOA interfaces for enterpriss systems to get access into transaction data
Ability to link with self-service portals
Ability serve several delivery channels simultaneously
Support from on-line capture to on-demand output

Online services agressively promote two-way communication between a company and its customers. This will raise expectations and volumes for real-time transactions. Customers expect real-time turnaround on requested documents and service inquiries. Documill Dynamo will help you to meet your customer expectations for on demand output generation.