Documill Visual Search - Use Case

Public Sector e-Services

The users of e-Services are easily lost when trying to find a specific public document they are supposed to read, or an application form they must fill in to be eligible for benefits of the social welfare.

Documill Visual Search significantly improves the end-user experience to discover:

• Tax forms, which need to be filled out and submitted when doing personal taxes.
• Benefits application forms, when applying for social security benefits.
• Any public information published as PDF documents and forms
• Instructions and official notifications
• Multi-page documents where the critical data for a certain end-user may be hidden in a certain page within that long document.

Besides text, these documents may include graphs, tables and charts. For example, forms are a collection of seemingly unrelated text strings, not full sentences. Often the recognizable feature of them is the document layout, not individual text strings in them.

Public sector service providers continue digitizing their services, and making them accessible via Web. With Documill Visual Search in place, they can significantly improve thesee-services by making the content findable.