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So far Kimmo Salmela has created 25 blog entries.

Less Routines and Stress with Contract Automation in Salesforce

In many ways, contracts on business transactions are the backbone of commercial relationships. As legal documents, they state the terms of transactions the signees to [...]

By | July 5th, 2016|

Internet Techniques for Top B2B Portal Usability

A few years ago, Brian Sprague, then a senior executive in Accenture’s customer service and support practice, stated two key requirements for a portal: search [...]

By | June 14th, 2016|

How to Mobilize Your Self-service Portal

90% of consumers expect brands to have an online customer self-service offering, according to a Microsoft study; 60% of them said they have a more [...]

By | June 9th, 2016|

Choosing a Search App for a Portal: Key Features to Look for

In Microsoft’s State of Multichannel Customer Service Report, more than 90% of global consumers were found to expect a brand or organization to have a [...]

By | June 2nd, 2016|

One Document, Many Language Variants: How to Do it in Salesforce

Do you want to produce Salesforce customer documents in different language versions in Salesforce – even ones with complex designs? As we discussed in the [...]

By | May 26th, 2016|
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