/Resources/Kimmo Salmela

About Kimmo Salmela

This author has not yet filled in any details.
So far Kimmo Salmela has created 23 blog entries.

How to Mobilize Your Self-service Portal

90% of consumers expect brands to have an online customer self-service offering, according to a Microsoft study; 60% of them said they have a more [...]

By | June 9th, 2016|

Choosing a Search App for a Portal: Key Features to Look for

In Microsoft’s State of Multichannel Customer Service Report, more than 90% of global consumers were found to expect a brand or organization to have a [...]

By | June 2nd, 2016|

One Document, Many Language Variants: How to Do it in Salesforce

Do you want to produce Salesforce customer documents in different language versions in Salesforce – even ones with complex designs? As we discussed in the [...]

By | May 26th, 2016|

Create Complex Documents Easily in Salesforce

Automated customer document generation in Salesforce can become a time-consuming task when you are dealing with creation of more complex template layouts: their graphics, [...]

By | May 19th, 2016|

Tuning up Salesforce for Telecoms Success

Today’s telecoms markets are saturated, fast-moving and highly competitive, as we already discussed in our DNA and Dynamo success story. Current CRM platforms like Salesforce [...]

By | April 28th, 2016|
Load More Posts