Openness: Key to User Satisfaction
Do you offer RESTful APIs? That is a question we often hear. And that’s no wonder, as REST API has become synonymous to cloud services [...]
Want a Sticky Service? Eliminate Context Switching!
Much is and has been written about the importance of stickiness of web services, and for a good reason. While the discussion usually revolves [...]
Beware: Bad Content Management Can Kill Good Business
When working with online services, we often find ourselves clicking that shared link or embedded window – and get moved on in an instant to [...]
IQ Decline, Brain Damage: Application Hopping Comes Costly
We all love working with services like Salesforce that bring together many functionalities, like account management, customer document storing and content sharing using chatter. They [...]
Search as a Service, Anyone?
Everybody offering their solutions to complement existing enterprise search deployments have encountered heavy resistance, if not to completely freeze selling efforts, at least to slow [...]