Customer Success Specialist

Documill is a Finnish SaaS provider which digitalizes document processes for enterprises using Salesforce. We are one of the largest Nordic ISVs focusing on Salesforce ecosystem. We serve global enterprise customers, most of which are headquartered in Europe.

To further facilitate our growth, we are looking for a new team member to ensure that Documill solutions are successfully implemented and actively used by our customers. This position requires good problem-solving and solid communication skills coupled with eagerness to understand customer-specific challenges.

We are looking for a person who gets her/his motivation from working with international enterprise customers. By solving customer-specific problems in Salesforce platform, she/he contributes our long-term software development direction as “voice of the customer”.

A suitable candidate has prior work experience with Salesforce, and a passion to go neck deep into new challenges while continuously developing her/his skills in supporting our global customers.

The role

As a Customer Success Specialist, your duties will include:

  • Acquire in-depth working knowledge how to deliver document automation solutions for our customers
  • Acquire proficiency in the use and configuration of Documill solutions for Salesforce users
  • Design and deliver client implementations by examining customer requirements and specifications
  • Manage open support cases, answer incoming support requests
  • Leverage your knowledge of Salesforce to provide world-class solutions and technical support to our customers
  • Take ownership of technical issues, and work with our product development team to resolve more advanced issues when necessary
  • Participate in providing training to customers as required
  • Provide feedback to product development after analyzing customer requirements

The suitable candidate

  • Ability to communicate complex technical topics with users at all levels of technical expertise
  • Excellent listening skills to fully understand the customer needs and frustrations
  • Proven analysis, troubleshooting, and problem-solving expertise
  • Some experiences from scripting languages like HTML/CSS, PHP, Visual Basic, or similar
  • Proficient written and verbal communication skills in English

Our office is in Espoo, Finland – so you must live in Finland, and have a valid Finnish work permit.

The benefits

As an employer, Documill offers:

  • Flexible working hours
  • Lunch benefit, also when working remote
  • Occupational health care
  • 2 hours a week of exercise time during work hours
  • On-site gym with a Finnish sauna
  • Competitive salary, we reward talent.
  • Modern office environment in the Otaniemi tech hub, next to Aalto University.

Applying for this position

To apply this position, please send your CV and cover letter to jobs@documill.com.