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Customer Experience

Email automation - case correspondence - customer service

Case Management Made Easy with Automated Workflow

By Hien Tran | October 23, 2019
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]
5 ways to accelerate customer experience with document generation

5 Ways Document Generation Enhances Customer Experience

By Hien Tran | September 25, 2019
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]
top 5 use cases for document generation in Salesforce

Top 5 Documents to Start Generating in Salesforce Across Industries

By Hien Tran | September 17, 2019
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

CPQ for Leading Manufacturer with Excel, Salesforce and Documill Dynamo

By Hien Tran | April 7, 2019
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

When does Excel beat CPQ software?

By Hien Tran | March 25, 2019
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Six-click Wonder: Fully Automate Contract Creation, eSigning and Invoicing – Easy as ABC

By Hien Tran | February 19, 2019
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Partnering with Documill Helps Capgemini Provide 360-degree Customer View

By Hien Tran | January 22, 2019
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Survey: Choosing a document automation app; why and how?

By Hien Tran | January 8, 2019
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Add Images with a Click to Your Doc – Easy as ABC

By Hien Tran | December 4, 2018
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]
document-automation-efficiency-documill

The Easiest Document Automation App Just Got Easier!

By Hien Tran | October 3, 2018
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Five Good Reasons to Translate Your Salesforce Product Catalog with Documill Dynamo

By Hien Tran | September 18, 2018
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Translate Salesforce Product Catalog – Easy as ABC

By Hien Tran | September 3, 2018
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Salesforce Document Localization - Easy as ABC

By Hien Tran | July 16, 2018
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

HR Company Stabilizes Document Quality and Processes with Documill Dynamo

By Hien Tran | July 11, 2018
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Documill Simplifies Localizing Automated Documents

By Hien Tran | June 26, 2018
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Leading HR Player Achieves Top Output Fidelity with Document Automation

By Hien Tran | June 5, 2018
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Leading Car Manufacturer Slashes Complaint Response Times by Perfecting Document Workflow

By Hien Tran | May 30, 2018
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Case: How RSG Finance Becomes Front-Runner

By Hien Tran | April 24, 2018
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

[Study:] Documill Dynamo Delivers What Enterprises Need

By Hien Tran | March 6, 2018
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Choosing a Reporting Solution for Salesforce – 5 Things to Consider

By Hien Tran | February 20, 2018
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Need to Create Bespoke Account Reports with One Click? Build Your Salesforce Solution in 30 Minutes with Documill Dynamo

By Hien Tran | January 30, 2018
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Enhance Your Offer Doc with Beautiful Product Pictures – Easy as ABC

By Hien Tran | January 16, 2018
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Help Every Salesperson Communicate like Top Pro – Easy as ABC

By Hien Tran | January 3, 2018
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Keep Customer Data Safe – Easy as ABC

By Hien Tran | December 21, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Documill Dynamo Clauses – the Most Lovable Library

By Hien Tran | December 19, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

When One Size Doesn’t Fit All – Document Automation Easy as ABC

By Hien Tran | December 14, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

The Meaning and Beauty of “Post-merge-edit”

By Hien Tran | December 12, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Money the Way You Like It – Easy as ABC

By Hien Tran | December 7, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

[Infographic] 5 ways to Boost Your Team's Productivity in Salesforce

By Hien Tran | December 6, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

How Efficient Is Your Email?

By Hien Tran | December 5, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Close the Deal Fast with the Right Email

By Hien Tran | November 30, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Customize Document Settings Quickly - Easy as ABC with Documill Dynamo

By Hien Tran | November 16, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Add Customer Affinity with a Couple of Clicks – Easy as ABC

By Hien Tran | November 14, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Have The Date Your Way – Easy as ABC

By Hien Tran | October 31, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Template Testing Made Easy as ABC - with Documill Dynamo

By Hien Tran | October 31, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Four Ways to Accelerate Sales with Document Automation

By Hien Tran | October 17, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Head Start to Top Productivity with New Documill Dynamo

By Hien Tran | October 11, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Easy, Intuitive, Innovative: New Documill Dynamo Launched!

By Hien Tran | October 3, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]
Information in customer portals

3 Ways to Make Information Better Accessible in Customer Self-Service Portal

By Hien Tran | May 30, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Can Automation Undermine Customer Satisfaction in B2B Healthcare?

By Hien Tran | January 26, 2017
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]
best-documill-blog-posts-of-2016

A Round-Up of Our Most Popular Blog Posts in 2016

By Hien Tran | December 19, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]
customer-self-service-graphic

Reduce Time to Resolution with A Self-Service Portal

By Hien Tran | December 1, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Choosing a Salesforce Document Automation App for B2B Healthcare Sales

By Hien Tran | November 28, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]
speed-up-sales-to-healthcare-companies-with-quality-documents

Speed Up Sales to Healthcare Companies with High Quality Documents

By Hien Tran | November 22, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

36% More Revenue, 30% Less Cost with Document Automation

By Hien Tran | November 16, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

How to Make Salesforce Fully Mobile

By Hien Tran | November 1, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Content Portal Design: can we learn something from librarians?

By Hien Tran | September 14, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Delivering Document-Driven Customer Success with Salesforce

By Hien Tran | September 12, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]
online-service-creation

Online Service Creation using Search and Navigation Based Designs

By Hien Tran | September 7, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

How to Perfect Community Cloud So Customers Find What They Need

By Hien Tran | August 17, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Tune Up a Self-service Portal for Upselling

By Hien Tran | August 8, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

How Customer Self-Service Communities Drive Engagement

By Hien Tran | August 1, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

How to Use Search to Drive Customer Experience

By Hien Tran | June 22, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Internet Techniques for Top B2B Portal Usability

By Hien Tran | June 14, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

How to Mobilize Your Self-service Portal

By Hien Tran | June 9, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Choosing a Search App for a Portal: Key Features to Look for

By Hien Tran | June 2, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

A Look Ahead: Future Proofing Your Customer Experience

By Hien Tran | May 12, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Secure & Effortless Document Access for Remote Working

By Hien Tran | May 3, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Tuning up Salesforce for Telecoms Success

By Hien Tran | April 28, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Do More with Less: Save Time with Search Driven Dashboards

By Hien Tran | April 21, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Five Steps to Improving Customer Service Experience

By Hien Tran | April 19, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

3 Ways Advanced Search Can Enhance Customer Service

By Hien Tran | April 14, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Get more out of Salesforce with Documill Dynamo

By Hien Tran | March 23, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

What Makes Salesforce Great?

By Hien Tran | March 16, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Openness: Key to User Satisfaction

By Hien Tran | February 23, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Tech Talk: Enabling Seamless User Experience with RESTful API

By Hien Tran | January 13, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Want a Sticky Service? Eliminate Context Switching!

By Hien Tran | January 7, 2016
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]

Beware: Bad Content Management Can Kill Good Business

By Hien Tran | December 21, 2015
Customer expectation for service is growing rapidly as of the convenience of omnichannel communications nowadays. According to the 2018 Customer Expectation Survey by Gladly, the customer expectation for […]
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