When applications start acting funny, some workers start another fight against their computer, while others call it quits. Learn how workers deal with tech-frustration – and pass it on to their co-workers.
It is the simple tasks that give office workers the biggest headaches: creating, managing and collaborating around documents, and working with them on mobile devices. Or at least that is what IDC says, and who are we to disbelieve?
Such difficulties often increase workers’ resistance to learning to properly use applications or adopting them in the first place, which results in lower productivity and undermined returns for technology investments. And a mind-boggling amount of frustration too, affecting not only individuals, but taking its toll also on their peers. How does it all happen?
Five ways to rage
Software training company Vitalyst lists five different personality types of tech-frustrated employees, each reacting and impacting co-workers in a different way. Ever met any of them?
- The Apologizer is prone to submit and send documents, each one with a callout apologizing for low-quality work. No, he doesn’t need or ask for help with the applications, because the applications don’t work to his advantage; they just make the perfect scapegoat.
- The Interrupter disrupts concentration by asking others to accomplish routine technology tasks, interrupting other employees’ workflow, constantly triaging with members of the IT service desk, and spending more time figuring out small tech issues than on substantive work solutions.
- The Delegator pawns off work on coworkers, asking them to complete the task instead. Two employees’ time gets wasted at once and the people around her get frustrated. But that does not matter; it is not her job to learn new technology.
- The Quitter gives up completion of critical tasks because of tech complaints. Inefficiencies get created, the ball gets dropped. But to him, technology is simply non-essential – and everybody else needs to know that, too.
- The Exploder has taken technology as an enemy that is certainly worth throwing tech temper tantrums at: through furious key-typing, laptop computer-slamming, violent phone-shaking, and forceful button-pressing. Look out, there is a war going on!
Can we afford a 21.3 % productivity loss?
Indeed, according to the IDC survey cited above, time spent struggling with IT issues amounts to a loss of 21.3 percent of an organization’s overall productivity. So, for an organization with 1,000 employees, covering these losses would be equal to hiring 213 new employees. While this is a shocking statistic, worse still is the opportunity cost enterprises surrender when their employees are not using their technology effectively.
What a waste! Or what do you think, is that not a good enough reason to fix things and make all those frequently used applications work without glitches – in and between them?