The rules and regulations surrounding various professional services firms from HR to auditing are short of many. Compliance is a top priority for many firms as the threat of non-compliance can have a serious impact on the business.
Build around the business rules, document automation in Salesforce can help compliance as it can be used to tailor processes to a professional service firm’s way and field of operation, location, risk and services.
Document automation when managing risk
Many risks arise from wrongly communicated terms and conditions, errors in offers or contracts or just from not having visibility to what documents have been sent out to the market. Documents are often a source for risk assessments and with document automation in Salesforce, professional service firms can have full visibility into their contracts, statements of work and other business critical documents.
Many professional service firms’ employees also have other responsibilities that take time and resources from managing compliance. These often require large teams to monitor and maintain compliance programmes which can become cumbersome if such program is not fully managed.
Unparalleled visibility with document automation
Document automation brings not only visibility but also accountability as it can be used to track down different document versions (and makes sure only the latest version is every being used). Additionally, document automation can be used to design how data flows through the organisation and how this is managed in Salesforce at each stage of the process.
One professional services firm uses document automation in Salesforce to make making job offers and negotiations more time and cost effective and another to create offers and statements of work. The use cases are of course not limited to the above and all will enhance visibility in the business processes.
Keep T&Cs from editing, or provide a drag & drop clause library
The full control over documents is just one of the benefits of document automation in Salesforce. You can also lock some, or all, sections of the generated document from editing, or configure document automation so that your associates can only use a clause library to drag and drop the required clauses to the document, without editing the content of them.
For compliance reasons this makes sense as the sections that can often be a source for non-compliance (typos in terms or terms that have not been approved by legal) can be practically blocked as the content of the document cannot be modified.
No more version control issues
Another source of risk of non-compliance can be numerous versions of documents and no one knowing, or using, the latest one. Document automation makes sure that the latest version is always visible to all, and that it contains all the latest edits. Everyone (with the appropriate access levels) can see a list of the versions in the Salesforce record, in the Opportunity view for example. If anyone makes a chance to the document, the latest version is automatically updated so there will be no duplicates or confusion around version control.
Minimising the threat of non-compliance should be a strategic part of managing risk in all areas of the business. Document automation in Salesforce has the power to support business transformation and make daily processes more digitised for professional service firms, making it easier to follow compliance programmes.
To learn more, get in touch to see document automation with Documill Dynamo in action.